Premium Lane LLC d/b/a MIUUM (“MIUUM,” “we,” “us”) wants everyone to be able to book and enjoy a MIUUM ride, and to use our website and apps without barriers. This statement covers miuum.com, our booking portals and the MIUUM apps.
Our commitment
- We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA on the website and in our apps. We do not yet claim full conformance.
- We check our pages with automated accessibility tools and by keyboard, and we fix the problems we find. Recent work includes keyboard access to the booking steps, a skip-to-content link and stronger color contrast.
- We treat an accessibility problem reported to us as a problem to fix, not a preference.
Help booking a ride
If any part of the website or app gets in your way, we will book the ride for you. Call (786) 894-6989 or email [email protected]. We can take your booking by phone, read out quotes, policies and receipts, and send them in a format that works for you.
Riders with disabilities
- Service animals ride free. No pet fee or deposit ever applies to a service animal.
- Your chauffeur will help with a folding wheelchair or mobility aid at no charge.
- Our current vehicle classes are sedans, SUVs and vans. They do not have a ramp or lift. If you use a wheelchair that does not fold, call us before you book and we will tell you honestly what we can arrange.
- To arrange assistance, call (786) 894-6989, or add a note when you book and we will confirm the details with you.
Known limitations
- Our legal documents are in English only. The booking steps are available in English, Spanish, Portuguese and French.
- The card payment form and the Google and Apple sign-in buttons are provided by Stripe, Google and Apple. We cannot change how those parts behave, but we can take your booking by phone and help you through payment.
- Maps in our booking portals are visual. Pickup, drop-off and trip details are also shown as text.
- Some older pages and images may still have gaps we have not found yet. Please tell us when you meet one.
Report a barrier
Email [email protected] with the subject “Accessibility”, or call (786) 894-6989. It helps to tell us the page or screen, what you were trying to do, and the device, browser or assistive technology you use. We respond within 2 business days.
Contact us
Premium Lane LLC d/b/a MIUUM, Miami, Florida. Email [email protected] or call (786) 894-6989.