Policies & Fees

Every reservation is a request until MIUUM accepts it. We accept almost all of them, and we confirm by email.

We may decline a booking, or cancel one we have already confirmed. We do that when no chauffeur or vehicle is free for that time, when the trip falls outside the area we serve, when the pickup or the request is unsafe or unlawful, or when a booking looks fraudulent. That decision is ours to make.

If we decline or cancel, you pay nothing. Anything already charged is refunded in full to the card you paid with, the fare, the service fee and every add-on, and we email you to confirm it. A refund normally reaches your card within 5 to 10 business days. The cancellation charges on this page apply only when you cancel, never when we do. More in our Refund Policy.

100% of the trip cost is charged if a client fails to appear at the scheduled pickup location. A ride cancelled before pickup is charged on the graduated scale set out in our Cancellation Policy below. Please contact us as early as possible if your plans change.

A ride your chauffeur cannot drive because the luggage at the pickup does not fit safely is treated as a no-show in the same way, see Passenger & Luggage Capacity below.

Luggage and safety. Every vehicle class shows how many passengers and suitcases it carries. Book the class that fits your group and your bags. If the luggage brought to the pickup does not fit safely in the vehicle you booked, your chauffeur may decline the ride: an overloaded cabin, a blocked view or an unsecured bag in the passenger space is a safety risk, and the chauffeur will not drive in that condition. Chauffeurs are fully entitled to make that call at the pickup. If that happens the ride is treated as a no-show under the cancellation policy, so tell us about oversized or extra luggage when you book, or call (786) 894-6989 and we will put you in the right vehicle.

The booking form uses the class capacities to suggest a vehicle, but the luggage count you enter does not block your booking. Everything has to fit in the cabin and the cargo hold with every passenger belted and nothing on laps, in the aisle, against a door or in the chauffeur's line of sight. The same applies when more passengers arrive than the vehicle seats.

A no-show is charged in full, 100% of the fare, and this charge cannot be refunded. If you're unsure which class fits your group, book a larger vehicle or call (786) 894-6989 before your ride. We would far rather move you up a class than turn you away at the curb.

Standard transfers: 15-minute complimentary grace period.

Airport pickups: 60 minutes complimentary for both international and domestic arrivals, timed from when the plane arrives at the gate.

After the included wait time, extra time is billed per minute:

Child seats (infant, toddler, and booster) are available for $20 each. They must be installed by the passenger. Please request a child seat when booking.

For safety, MIUUM requires an appropriate child seat for young children; if one is not available the ride cannot start. If you're traveling with a child, you must either request a child seat when booking (see Child Seats above) or bring your own approved seat.

If a passenger arrives with a child and no child seat is available, none booked in advance and none provided by the passenger, the ride cannot start. This is treated as a no-show: the trip is charged in full, 100% of the fare, and this charge cannot be refunded.

An adult chaperone is required for all unaccompanied minors. MIUUM chauffeurs cannot act as chaperones and will not accept sole responsibility for minor passengers.

Service animals ride free. No pet fee or deposit ever applies to a service animal. Your chauffeur will help with a folding wheelchair or mobility aid at no charge. To arrange assistance, call (786) 894-6989. Read more in our Accessibility statement.

Alcohol is permitted only for passengers 21+ in partitioned vehicles. No drugs or unruly behavior are permitted at any time. Service may be terminated without refund for violations.

MIUUM is not responsible for items left in vehicles. If you believe you left an item, contact us immediately at [email protected] and we will do our best to assist.

All client information, including names, destinations, schedules, and personal details, is kept strictly confidential. MIUUM chauffeurs are trained in discretion.

There are two ways a card ends up saved with us, and they do not authorize the same thing.

Paying for a booking online. The card you pay with is saved against that reservation, and it authorizes charges for that reservation only: the fare, and the fees on this page that apply to it, such as extra wait time, an added stop, tolls and parking, cleaning or damage, or a cancellation or no-show charge. Our dispatch team cannot charge that card for a different ride.

A one-time link from dispatch. When a card needs to be on file for more than the ride you paid for, our team sends you a link. It works once and it expires 24 hours after it is sent. You accept the card-on-file authorization on that page before the card is saved, and the wording you accepted is quoted back to you on every receipt for a charge we make by hand.

We never handle the number. Your card details go straight to Stripe, our payment processor, and Stripe holds them. MIUUM keeps only the card brand and the last four digits, so you can tell which card is saved.

Every manual charge is written down. When our team charges a saved card, you get an email with the amount, the ride number and the reason for it, Stripe sends its own receipt, and we text you as well when you have a mobile number on your account and have agreed to ride texts. If your bank declines the charge or asks for extra authentication, nothing is charged and our team sends you a payment link instead.

Removing it. A saved card is removed when you replace it with another, when you delete your account, when you ask us to remove it, or on its own after 24 months with no charge. To have one removed now, call (786) 894-6989 or email [email protected].

Smoking of any kind is strictly prohibited inside all MIUUM vehicles at all times, including cigarettes, cigars, vapes, e-cigarettes, and any other substances. This is a zero tolerance policy with no exceptions.

Violations are charged immediately and non-negotiably:
Service may also be terminated immediately without refund.