These Terms of Service ("Terms") govern your use of the MIUUM website, app, and chauffeur transportation service, operated by Premium Lane LLC d/b/a MIUUM ("MIUUM," "we," "us," or "our") in South Florida.
Accepting these Terms
You accept these Terms when you create a MIUUM account, sign in with Google or Apple, or pay for a ride. Next to those buttons we show one of these notices, with links to each document:
- “By creating an account you agree to the Terms, the Policies and Fees and the Privacy Policy.”
- “By paying you agree to the Terms and the Policies and Fees, and authorize MIUUM to charge this card for this ride and any fees those policies allow.”
Our Policies and Fees and our Refund Policy are part of these Terms. Our Privacy Policy explains how we handle your information. Current versions of the MIUUM website and apps record which version of these Terms you accepted and when. These Terms also apply to every ride you book or take without using those buttons, for example a ride booked by phone, by email, through a corporate account, a travel agent or an agency, or by someone else on your behalf. By booking, taking or otherwise using a MIUUM ride, you agree to these Terms. This version is dated September 21, 2026. It updates the Text messaging (SMS) program section and our contact details; the rest is the same as the version dated September 15, 2026. An acceptance recorded on or after September 21, 2026 under the version label 2026-09-15 is an acceptance of this version.
The service
MIUUM provides luxury chauffeur and black-car transportation, including airport transfers, city-to-city rides, hourly charter, and event transportation across Miami-Dade, Broward, Palm Beach, and Hillsborough counties. Tampa and TPA pickups are available by request. Bookings are subject to chauffeur and vehicle availability.
Bookings, cancellations, and fees
Your price is locked when you book. It includes the late-night rate of +20% for pickups from 11 pm to 6 am, which is shown before you pay, and the $5.95 service fee charged on every ride. Cancellation windows, no-show charges, wait-time grace periods and overage fees, extra stop charges, child seat fees, and other add-ons are described in full at miuum.com/policies-and-fees, which is part of these Terms. By booking a ride, you agree to those policies.
One cancellation scale applies to every vehicle class, including the Executive Van (Mercedes Sprinter). You may cancel free of charge up to 4 hours before pickup, and a ride already paid for is refunded in full. Inside that window, a percentage of the trip applies:
- Less than 4 hours and at least 3 hours before pickup, 25% of the trip.
- Less than 3 hours and at least 2 hours before pickup, 50% of the trip.
- Less than 2 hours and at least 1 hour before pickup, 75% of the trip.
- Less than 1 hour before pickup, or a no-show, 100% of the trip.
The percentage is calculated on the trip total you would otherwise have paid. If the ride was paid in advance, the unused portion is refunded automatically to your original payment method; if the ride was not yet paid, the amount due is recorded for collection. How and when refunds are paid is explained in our Refund Policy.
Rides we cannot complete
A chauffeur cannot complete a booked ride in the following situations.
- Luggage and safety. Every vehicle class shows how many passengers and suitcases it carries. Book the class that fits your group and your bags. If the luggage brought to the pickup does not fit safely in the vehicle you booked, your chauffeur may decline the ride: an overloaded cabin, a blocked view or an unsecured bag in the passenger space is a safety risk, and the chauffeur will not drive in that condition. Chauffeurs are fully entitled to make that call at the pickup. If that happens the ride is treated as a no-show under the cancellation policy, so tell us about oversized or extra luggage when you book, or call (786) 894-6989 and we will put you in the right vehicle. The same applies when more passengers arrive than the vehicle seats. A no-show is charged in full, 100% of the fare, and that charge cannot be refunded.
- Child safety seats. For safety, MIUUM requires an appropriate child seat for young children; if one is not available the ride cannot start. A customer travelling with a child must either request a child seat when booking or bring their own approved seat. If a passenger arrives with a child and no child seat is available, none booked and none provided, this is treated as a no-show: the trip is charged in full, 100% of the fare, and this charge cannot be refunded.
Payment and card on file
When you pay for a booking online, you authorize MIUUM to charge that card for that reservation: the fare, and any fees our Policies and Fees allow for it, including extra wait time beyond the complimentary grace period, additional stops, tolls and parking, cleaning or damage, and any cancellation or no-show charge under the published scale. The card is saved so those fees can be charged after the ride without asking you to pay again. That authorization covers the reservation you paid for and nothing else: MIUUM cannot charge a card saved at checkout against a different ride.
For an authorization that covers more than one ride, our team sends you a one-time link. The link works once and expires 24 hours after it is sent. You accept the card-on-file authorization on that page before the card is saved, and the wording you accepted is quoted back to you on every receipt for a charge we make by hand.
Your card is held by our payment processor, Stripe. MIUUM never handles or stores your card number; we keep only the card brand and the last four digits so you can tell which card is saved.
When MIUUM charges a saved card outside of checkout, we email you the amount, the ride number and the reason for the charge, Stripe sends its own receipt, and we text the mobile number on your account when you have one and have agreed to ride texts. If your bank declines the charge or requires additional authentication, nothing is charged and our team sends you a payment link instead. If you believe a charge is wrong, contact us as described in our Refund Policy.
A saved card is removed when you replace it with another, when you delete your account, when you ask us to remove it, or automatically after 24 months with no charge.
Business accounts billed by invoice. Invoice billing is available only to companies MIUUM has approved for it; every other account pays by card. An invoice is payable by the due date printed on it. If an approved invoice is still unpaid after that date, MIUUM may charge the outstanding balance to the card on file for that account.
Riders with disabilities
Service animals ride free. No pet fee or deposit ever applies to a service animal. Your chauffeur will help with a folding wheelchair or mobility aid at no charge. To arrange assistance, call (786) 894-6989. More about how we support riders is in our Accessibility statement.
Text messaging (SMS) program
MIUUM ride texts (the “Program”) is run by Premium Lane LLC d/b/a MIUUM. It sends automated, ride-related text messages from (786) 823-3369 to customers who opt in when they create an account or at checkout on miuum.com, in their account on miuum.com or in the MIUUM app, or, for corporate accounts, in the corporate portal: your chauffeur on the way and arrival (including a boarding PIN and a live tracking link), a pickup reminder, pickup time changes that follow your flight, and charges or payment links for your ride. The Program does not send marketing messages. Full Program details: miuum.com/sms.
- Message frequency varies with your bookings, usually 3 messages per ride. Message and data rates may apply.
- Opting in is optional and is not a condition of booking a ride or of any purchase.
- To stop, reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT) to any message. You will get one confirmation and no further messages. You can also turn texts off in your account, or ask us to stop by calling (786) 894-6989 or emailing [email protected]. To rejoin after replying STOP, reply START to (786) 823-3369.
- For help, reply HELP, call or text (786) 894-6989, or email [email protected]. The Program's number sends messages only and is not monitored for replies.
- Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, so please also check your ride in your account or the app.
- Opt in only a mobile number that is yours or that you are authorized to use, and tell us if you change or give up that number. Changing the number on your account pauses texts until you turn them on again for the new number.
- We do not share, sell, rent or provide your mobile phone number, or your text messaging opt-in and consent, to third parties or affiliates for marketing or promotional purposes. Our Privacy Policy explains how we handle your number.
Conduct
Alcohol in vehicle is permitted only for passengers 21 and older in partitioned vehicles. No illegal drugs or unruly behavior. A strict no-smoking policy applies to every vehicle, with fees described in our policies page for violations. You are responsible for damage or excessive cleaning caused during your ride, subject to the fees described there.
Accounts
You are responsible for keeping your account credentials secure and for activity under your account. You must provide accurate booking and contact information so we can safely and reliably complete your ride.
Disclaimers and limitation of liability
MIUUM works to provide safe, punctual, professional service, but we do not guarantee arrival times, which can be affected by traffic, weather, and other conditions outside our control. To the maximum extent permitted by law, MIUUM's liability for any claim relating to the service is limited to the amount you paid for the ride giving rise to the claim.
Changes to these Terms
We may update these Terms from time to time. We will update the effective date above and, where appropriate, notify you in the app.
Governing law
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles.
Contact us
Premium Lane LLC d/b/a MIUUM, Miami, Florida. Email [email protected] or call (786) 894-6989.