VIP Membership Terms & Conditions

1. Overview

These Membership Terms & Conditions (the “Terms”) govern the MIUUM VIP membership (the “Membership”), a paid subscription offered by Premium Lane LLC (“MIUUM,” “we,” “us”). By subscribing, you agree to these Terms. The Membership is a benefits-and-rewards program layered on top of our chauffeur transportation services; it is not transportation itself and does not guarantee vehicle availability.

2. Eligibility & Account

• You must be at least 18 years old and have a MIUUM account with a valid email.
• The Membership is personal to your account and is non-transferable. Corporate plans are tied to a single company account, and the plan discount applies to rides that company books through its corporate account.
• You are responsible for keeping your account and payment information accurate and current.

3. Plans & Pricing

The Membership is billed in U.S. dollars. Annual plans are billed once per year at a discounted rate (about two months free). Current plans:

Plan rewards (free rides, First Class upgrades and champagne) vary by plan and are shown at checkout and in your account.

4. Subscription, Billing & Auto-Renewal

• This is a recurring subscription. Your selected plan is charged immediately at signup and then automatically renews each billing period (monthly or annually) until you cancel.
• Payments are processed securely by our payment provider, Stripe. By subscribing you authorize MIUUM to charge your payment method on each renewal until cancellation.
• Annual plans receive a renewal notice by email 30 to 60 days before the renewal date, stating the renewal date, the amount to be charged and how to cancel, as required by section 501.165, Florida Statutes.
• There is no free trial; benefits begin as soon as your first payment is successful.
• If a renewal payment fails, Stripe retries it. Your benefits keep running for as long as the period you have already paid for is still running, plus a 3-day grace period after that date while a renewal is processed. If nothing has renewed the Membership by then, benefits stop and the Membership may be canceled.

5. Cancellation & Refunds

• You may cancel at any time from your account (or via the billing portal). Cancellation stops future renewals.
• Payments are non-refundable. When you cancel, your Membership and benefits remain active through the end of the period you have already paid for, and are not renewed thereafter. We do not provide partial or prorated refunds.
• Deleting your MIUUM account also cancels your Membership so that it does not renew and no further payments are taken. Benefits and rewards end when the account is deleted.
• Our Refund Policy summarises these rules together with ride refunds.

6. Rewards & Benefits Rules

• Everyday discount: your plan’s percentage discount applies automatically to eligible rides booked while you are signed in to the account that holds the Membership. It applies to the ride price; the $5.95 service fee is not discounted.
• Milestone rewards (free ride, First Class upgrade, champagne) are earned as your paid rides add up. A ride counts only when the amount charged for it is $50 or more.
• Earning and redeeming follow the date you are paid through. While the end of the period you have paid for is still ahead, plus a 3-day grace period after that date while a renewal is processed, your paid rides keep counting toward milestones and your earned rewards can be redeemed. That is true whatever state the payment is in, including a renewal being retried and a Membership you have already cancelled but not yet used up. Once the date you are paid through has passed, earning and redeeming stop.
• A reward can be used only on a trip of 15 miles or less, measured by our own route calculation. On a longer trip, or when we cannot confirm the trip distance, the reward cannot be used for that ride. It is never applied in part, and it stays in your account for another ride.
• The free ride reward is for Business Class or Business Class SUV service. It comps the ride fare only, the standard 20% gratuity for your chauffeur still applies and is charged at booking, together with any child seat fees and the $5.95 service fee. Your everyday discount and promotional codes do not apply to a booking that uses the free ride reward. Upgrades are earned separately.
• Only one milestone reward may be used per ride and rewards cannot be combined with each other.
• The member discount does not stack with promotional codes; whichever saves you more is applied.
• Rewards and benefits have no cash value and cannot be sold, transferred, or exchanged for cash.

7. Annual Reset (January 1)

8. When Your Membership Ends

Your Membership runs to the date you are paid through. Until that date passes, and for a 3-day grace period after it while a renewal is processed, your everyday discount applies, your paid rides count toward milestones and your earned rewards can be redeemed. This is why cancelling does not cut your benefits short: you keep them for the rest of the period you have already paid for.

Once the date you are paid through has passed and no payment has renewed the Membership, your everyday discount stops, your milestone progress ends and any earned-but-unused rewards expire. Re-subscribing starts a new Membership; prior progress and rewards are not restored. Deleting your MIUUM account cancels the Membership, and benefits and rewards end at that point.

9. Changes to Plans, Prices & Terms

We may change plan pricing, benefits, or these Terms. We will provide reasonable advance notice of material changes (for example, by email or in the app), and changes take effect at your next renewal. Continuing your Membership after a change takes effect constitutes acceptance.

10. Service & Availability

Transportation is subject to our standard Terms of Service, availability, and service area (Miami-Dade, Broward, Palm Beach, and Hillsborough; Tampa and TPA pickups are available by request). The Membership does not reserve a vehicle or guarantee availability for any particular time or event.

• Ride cancellations: cancelling an individual ride is separate from cancelling your Membership (Section 5). One cancellation scale applies to every vehicle class, including the Executive Van (Mercedes Sprinter): no charge 4 hours or more before pickup, 25% of the trip less than 4 hours and at least 3 hours before pickup, 50% less than 3 hours and at least 2 hours before pickup, 75% less than 2 hours and at least 1 hour before pickup, and 100% less than 1 hour before pickup or for a no-show. A ride already paid for is refunded in full when cancelled 4 hours or more ahead, and inside that window the unused portion is refunded automatically.
• Passenger and luggage capacity: every vehicle class shows the passengers and suitcases it is built for. The luggage count you enter does not block a booking. Your chauffeur decides at pickup whether what is at the curb can be carried safely, and may decline the luggage and will not continue the ride for safety reasons; your chauffeur is entitled to make that call. A ride that cannot go ahead for that reason, or because more passengers arrive than the vehicle seats, is charged in full, 100% of the fare, and this charge cannot be refunded. The full rule is in our Terms of Service.
• Child safety seats: For safety, MIUUM requires an appropriate child seat for young children; if one is not available the ride cannot start. A customer travelling with a child must either request a child seat when booking or bring their own approved seat. If a passenger arrives with a child and no child seat is available, none booked and none provided, this is treated as a no-show: the trip is charged in full, 100% of the fare, and this charge cannot be refunded.

11. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Miami-Dade County, Florida.

12. Contact

Questions about your Membership? Contact Premium Lane LLC d/b/a MIUUM, Miami, Florida. Email [email protected], call (786) 894-6989 or visit miuum.com.