This page applies to your MIUUM account on miuum.com and in the MIUUM app for passengers, and to the MIUUM Chauffeur app, all published by Premium Lane LLC. You do not need to contact us to delete an account, but you can.
Delete it yourself
- MIUUM (passengers): open the menu, choose Delete account, and confirm. Your account is removed right away and you are signed out.
- miuum.com: sign in, open your account, choose Delete account, and confirm. Your account is removed right away and you are signed out.
- MIUUM Chauffeur: open Account, scroll to the bottom, choose Delete account, enter your password, and confirm.
Or ask us
Email [email protected] from the address on the account with the subject "Delete my MIUUM account", or call (786) 894-6989. We confirm your identity by replying to that address, then delete the account within 7 days and confirm by email.
What is deleted
- Your login, name, email address, phone number, saved places, notifications and push tokens, referral codes, rewards, VIP membership, and the support chats linked to your email.
- An active VIP membership is cancelled so it does not renew and no further payments are taken. If we cannot reach our payment processor to cancel it, the account is not deleted and we ask you to contact us, so you are never billed for a membership on a deleted account.
- For chauffeurs: your login and profile, and any rides still assigned to you are returned to your partner company or to MIUUM dispatch.
What is kept
- Ride and payment records (dates, routes, vehicle class and amounts) are kept for as long as tax law, card-network rules and fraud and chargeback disputes require. Your name, email and phone number, and the passenger name, phone number and ride notes, are removed from those records. Stripe, our payment processor, keeps its own payment records under its own legal duties.
- Records we must keep by law, or that are needed for a claim, an accident report or a dispute already in progress, are kept until that matter is closed.
Before you delete
Take any receipts you need from the app first. A deleted account cannot be restored; you are welcome to create a new one later.
Contact
Premium Lane LLC d/b/a MIUUM, Miami, Florida. Email [email protected] or call (786) 894-6989.