What happens if I don't show up for my scheduled ride?

No-shows are charged 100% of the trip cost. The same applies if a client cancels after the driver is already en route to the pickup location.

How long will my driver wait for me?

For standard transfers, drivers provide a 15-minute grace period at no charge. For airport pickups, the complimentary wait time is 60 minutes for both international and domestic arrivals. After the grace period, extra wait time is billed at $1/min for sedans, $1/min for SUVs, and $2/min for the Mercedes Sprinter and other large vehicles.

What is the cancellation policy for sedans and SUVs?

Sedans and SUVs require cancellation at least 4 hours before the scheduled pickup time to avoid charges.

What is the cancellation policy for the Mercedes Sprinter?

The Mercedes Sprinter requires cancellation at least 24 hours before the scheduled pickup time.

Is smoking allowed in Premium Lane vehicles?

No. Smoking of any kind is strictly prohibited in all Premium Lane vehicles. Violations are charged immediately: $500 for sedans and SUVs, $1,000 for the MB Sprinter.

What is the damage and cleaning fee policy?

Clients are liable for all damages. A minimum $250 fee applies for excessive cleaning or bodily fluids. Damage fees are assessed on a case-by-case basis. Pet fee is $25 for uncrated animals.

Policies & Fees | Premium Lane Luxury Chauffeur Service Miami

Q: Are child seats available?

Yes. Child seats (infant, toddler, and booster) are available for $20 each. They must be installed by the passenger.

Q: What are the fees for extra stops or mileage?

Extra stops beyond a 5-mile radius are charged per vehicle: Sedan $50, SUV $70, MB S-Class $80, MB Sprinter $80. Extra mileage within a 5-mile radius: Sedan $25, SUV $35, MB S-Class $40, MB Sprinter $40.

Service Standards

General Policies

100% of the trip cost is charged if a client fails to appear at the scheduled pickup location or cancels after the driver is already en route. Please contact us as early as possible if your plans change.

Standard transfers: 15-minute complimentary grace period.

Airport pickups: 60 minutes complimentary for both international and domestic arrivals — timed from when the plane arrives at the gate.

After the included wait time, extra time is billed per minute:

Sedan $1/min

SUV $1/min

MB Sprinter $2/min

Child seats (infant, toddler, and booster) are available for $20 each. They must be installed by the passenger. Please request a child seat when booking.

An adult chaperone is required for all unaccompanied minors. Premium Lane chauffeurs cannot act as chaperones and will not accept sole responsibility for minor passengers.

Alcohol is permitted only for passengers 21+ in partitioned vehicles. No drugs or unruly behavior are permitted at any time. Service may be terminated without refund for violations.

Premium Lane is not responsible for items left in vehicles. If you believe you left an item, contact us immediately at [email protected] and we will do our best to assist.

All client information — including names, destinations, schedules, and personal details — is kept strictly confidential. Premium Lane chauffeurs are trained in discretion.

Smoking of any kind is strictly prohibited inside all Premium Lane vehicles at all times — including cigarettes, cigars, vapes, e-cigarettes, and any other substances. This is a zero tolerance policy with no exceptions.

Violations are charged immediately and non-negotiably:

Sedans & SUVs $500

MB Sprinter $1,000

Service may also be terminated immediately without refund.

Know Before You Go

Cancellation Policy

🚗

Sedans & SUVs

Cancel your reservation without charge up to 4 hours before the scheduled pickup time. Late cancellations may be charged the full trip cost.

Cancel 4+ hours prior

🚐

Mercedes Sprinter

Due to the size and logistics of Sprinter bookings, cancellations must be made at least 24 hours before the scheduled pickup to avoid charges.

Cancel 24+ hours prior

⚡

Force Majeure

Premium Lane is not liable for cancellations or delays caused by events beyond our control — including severe weather, natural disasters, road closures, or other unforeseen circumstances.

🛡️

Indemnity

Both the client and Premium Lane agree to protect each other from third-party liabilities arising from the use of our service, except in cases of negligence or willful misconduct.

No Surprises

Additional Fees

Extra Stops — beyond 5-mile radius

Sedan$50

SUV$70

MB S-Class$80

MB Sprinter$80

Extra Mileage — within 5-mile radius

Sedan$25

SUV$35

MB S-Class$40

MB Sprinter$40

Elevate Your Ride

House Champagne$35

Red Carpet$40

Dozen Balloons$50

Flower Arrangement$30

Child Seat$20

Smoking / Cleanup / Damage

Sedans & SUVs — Smoking$500

Sedans & SUVs — Cleanup$250

MB Sprinter — Smoking$1,000

MB Sprinter — Cleanup$250

Pet Fee (uncrated)$25

Damage fees assessed on a case-by-case basis. Minimum $250 for excessive cleaning or bodily fluids.

Airport & Additional Services

FLL Toll & Parking$4.50–$25

Varies by vehicle type

On-site Manager$100/hr

On-site Coordinator$95/hr

On-site Greeter$75/hr

3-hour minimum applies to all on-site services

Policies & Fees